Refund Policy

Version 2026-11-11 · Effective 11 November 2026 · Part of the Terms of Service

All sales are final

WE DO NOT GIVE REFUNDS. TheLingo.ai is a digital service, available the moment you pay. Payments are not refunded or credited, in whole or in part, including for:

• the unused part of a year;
• reports you did not run;
• a plan you cancelled, downgraded or did not use;
• a renewal you forgot to cancel (we email you a reminder about 30 days before every renewal);
• results you were not satisfied with;
• charges from Apify, Anthropic or any other provider you connect with your own keys, which are billed by them, not us.

This does not take away any right to a refund that the law gives you and that cannot be waived. If we close your account without cause, we refund the unused part of the year you paid for.

Automatic renewal

Every plan is paid a year at a time and renews automatically every year, at the same price, on the anniversary of the day you bought it, until you cancel. If we change the price, we email you at least 30 days before the renewal at which it would first apply.

How to cancel

Cancel at any time, online, from Settings › Manage billing. You do not need to contact us. Cancelling stops the next renewal; your plan keeps working until the end of the year you already paid for, and you will not be charged again.

Charged in error?

If you believe a charge is a mistake (a duplicate charge, for example), email [email protected] within 30 days of it and we will look into it. A charge made in error is corrected. Please contact us before disputing a charge with your bank: a dispute puts your account on hold, and we send the bank our records of your purchase and use of the Service, as the Terms of Service explain.

Caller Technologies, Inc., operator of TheLingo.ai · [email protected]