Terms of Service

Version 2026-11-11 · Effective 11 November 2026

1. These terms

These Terms of Service (the "Terms") are an agreement between you and Caller Technologies, Inc. ("we", "us", "our"), which operates TheLingo.ai and the website at thelingo.ai (the "Service"). You accept these Terms when you create an account, when you tick the box agreeing to them before paying, or when you use the Service, whichever comes first. If you do not agree, do not use the Service.

If you use the Service for a company or other organization, you accept these Terms for it, you confirm you have the authority to do so, and "you" means that organization as well as you.

2. Who may use the Service

You must be at least 18 years old and able to make a binding contract. The Service is made for business and professional use: researching a market, a product or a client's business and writing marketing content. You may not use it if we have closed an account of yours before for breaking these Terms.

3. What the Service does

TheLingo.ai reads public posts and replies in online forums, communities, review sites and social platforms about the kind of product or service you name, sorts them with artificial intelligence, and produces reports, competitor comparisons and suggested website, email, text-message and forum content. What it can read depends on third-party websites and services that we do not control and that can change or stop at any time. We may add, change or remove features. We do not promise that the Service will always be available or free of errors.

4. Your account

Give accurate information when you sign up and keep it up to date. Keep your password secret; you are responsible for everything done through your account. An account is for one person or, on the Agency plan, for one business and its staff working on its clients. Do not share, sell or transfer access to your account. Tell us at once at [email protected] if you think someone else has used it.

5. Plans, payment and automatic renewal

The plans and their prices are shown on our pricing page when you buy. Every plan is a yearly subscription paid in advance. Payment is taken by our payment processor, Stripe; we never see or store your full card number.

AUTOMATIC RENEWAL. BY BUYING A PLAN YOU AUTHORIZE US, THROUGH STRIPE, TO CHARGE YOUR PAYMENT METHOD THE PLAN'S YEARLY PRICE, PLUS ANY APPLICABLE TAX, ON THE DAY YOU BUY AND AGAIN ON EACH ANNIVERSARY OF THAT DAY, UNTIL YOU CANCEL. YOUR PLAN RENEWS FOR ANOTHER YEAR EACH TIME UNLESS YOU CANCEL BEFORE THE RENEWAL DATE. YOU CAN CANCEL AT ANY TIME ONLINE FROM SETTINGS › MANAGE BILLING.

After each purchase and renewal you receive a receipt by email. We send a reminder by email about 30 days before each renewal, with the date and the amount. If we change the price of your plan, we will tell you by email at least 30 days before the renewal at which the new price would first apply, and you may cancel before then. Prices do not include sales tax, VAT or similar taxes, which are added where required. If a renewal payment fails, Stripe tries again over the following days and your plan stays active while it does; if every attempt fails, the plan ends.

6. What each plan includes

Each plan covers a number of websites: the Founder plan one, the Agency plan fifteen. A product idea with no website counts as one website. You may run reports on a website covered by your plan as often as you like. A website, once added to your plan, cannot be swapped for another during the year. We may set fair limits to stop abuse or automated use that harms the Service for others.

7. Cancelling

You may cancel at any time, online, from Settings › Manage billing, without contacting us. Cancelling stops your plan from renewing. Your plan stays active until the end of the year you have already paid for, and you will not be charged again. Cancelling does not delete your account or your reports; you can delete them yourself from Settings.

8. No refunds

ALL SALES ARE FINAL. THE SERVICE IS DIGITAL AND IS AVAILABLE TO YOU AS SOON AS YOU PAY. WE DO NOT GIVE REFUNDS OR CREDITS, IN WHOLE OR IN PART, FOR ANY PAYMENT, INCLUDING FOR THE UNUSED PART OF A YEAR, FOR REPORTS NOT RUN, FOR A PLAN CANCELLED, DOWNGRADED OR NOT USED, OR BECAUSE YOU ARE NOT SATISFIED WITH THE RESULTS.

This does not take away any right to a refund that the law gives you and that cannot be waived. If we close your account without cause (that is, not because you broke these Terms or did not pay), we will refund the unused part of the year you paid for. See also our Refund Policy.

9. Payment disputes and chargebacks

If you think you were charged in error, contact us first at [email protected]; most billing questions are settled within a few days. Disputing a valid charge with your bank or card issuer (a "chargeback") instead of contacting us is a breach of these Terms. While a dispute is open, your account is put on hold. To answer a dispute, we will give the bank and Stripe our records of your purchase and use of the Service, including the time, IP address and browser of your sign-ups, sign-ins and agreement to these Terms, and the reports you ran, viewed and downloaded. If a dispute is decided in our favor, or the charge was valid, you remain responsible for the amount charged and, to the extent the law allows, for the fees and reasonable costs we incur because of the dispute. If a dispute is decided against us, your plan ends.

10. Your own API keys and other providers

The Service runs on keys you add in Settings for third-party services, currently Apify (for reading) and Anthropic's Claude (for the AI). Your use of those services is between you and them, under their own terms, and they bill you directly. Their charges are not part of our price and are not refunded by us. Any cost estimate we show is only an estimate, based on our own measurements; actual costs depend on how much is found and on those providers' prices. We store your keys encrypted, use them only to run your own reports, and never show them again. We are not responsible for those providers' availability, accuracy, charges or changes.

11. How you may and may not use the Service

You may not use the Service, or anything it produces, to:

• break any law or regulation, including laws on privacy, marketing, spam, consumer protection and intellectual property;
• harass, deceive or harm anyone, or contact people who have not agreed to hear from you;
• post in forums or communities while pretending to be an ordinary customer, or without saying that you speak for your business. Any reply we draft says it comes from your business; you post it yourself, from your own account, and you must follow each site's rules;
• collect, sell or misuse personal information about the people whose posts appear in a report;
• copy, resell, rent or give others access to the Service, or build a competing service from it;
• probe, overload, reverse engineer or get around the security or limits of the Service;
• run reports on a website or business you are not entitled to research for, in a way that breaks someone else's rights.

12. Reports, research and AI output

Reports are built from posts that other people wrote in public, and from text written by artificial intelligence. Posts can be wrong, out of date, or written by people who are not who they claim to be; the AI can misread them or make mistakes. Every quote links to the post it came from so you can check it. We do not promise that any report is accurate, complete or current, or that using it will bring you sales, rankings or any other result. Reports are not legal, financial, medical or other professional advice. You are responsible for checking anything before you rely on it or publish it, and for everything you publish or send.

13. Ownership

We own the Service, its software, design and brand. You keep ownership of what you give us, such as your website address, your product description and your answers. Subject to these Terms and to your plan being paid, you may use the reports and content the Service produces for you for your own business and, on the Agency plan, for your clients. Posts quoted in a report belong to the people who wrote them; you are responsible for how you use them. If you send us suggestions, we may use them without owing you anything.

14. Privacy and records we keep

We collect what we need to run the Service: your email address, a scrambled version of your password (never the password itself), your API keys (encrypted), the reports you run and what you tell us about your business, and a record of your account activity (sign-ups, sign-ins, agreement to these Terms, and reports started, viewed and downloaded), each with its time, IP address and browser. Stripe holds your payment details; we receive only what Stripe reports to us, such as the plan, the amount and whether a payment succeeded.

We use this to provide and secure the Service, to bill you, to prevent fraud, and to answer payment disputes. We do not sell your personal information. We share it only with the services that run TheLingo.ai for us (such as Stripe for payments and Cloudflare for delivering the website), with the providers you connect with your own keys when you run a report, and where the law requires. Reports and your account are deleted when you delete them. Billing records and account activity records are kept for up to seven years, including after an account is deleted, for tax, accounting, fraud-prevention and dispute purposes. To ask about or exercise any privacy right you have, write to [email protected].

15. Suspending or closing accounts

We may suspend or close your account, at once and without refund, if you break these Terms, if a payment fails and is not made good, if you dispute a valid charge, if we reasonably suspect fraud or abuse, or if the law requires it. You may stop using the Service and delete your account at any time. Sections 8, 9, 12, 13, 14 and 16 to 21 continue to apply after your account is closed.

16. No warranties

THE SERVICE AND EVERYTHING IT PRODUCES ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT THE LAW ALLOWS, WE MAKE NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE.

17. Limits on our liability

TO THE FULLEST EXTENT THE LAW ALLOWS: (A) WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL OR DATA, OR FOR CHARGES BY THIRD-PARTY PROVIDERS YOU CONNECT, EVEN IF WE WERE TOLD THEY WERE POSSIBLE; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT THAT GAVE RISE TO THE CLAIM.

Some places do not allow some of these limits, so some may not apply to you.

18. Your responsibility to us

You will defend and indemnify Caller Technologies, Inc. and its owners and staff against any claim, loss or cost (including reasonable legal fees) arising from your use of the Service, the content you publish or send, your posts on other websites, your use of third-party providers, or your breach of these Terms or of the law.

19. Settling disagreements: arbitration and no class actions

Please read this section carefully. It affects how disagreements are settled.

Talk to us first. Before starting any claim, you agree to email us at [email protected] describing it, and to give us 30 days to try to settle it.

Binding arbitration. Any claim between you and us relating to the Service or these Terms that is not settled will be resolved by binding individual arbitration administered by the American Arbitration Association under its rules then in force (its Consumer Arbitration Rules where they apply), and not in court. The arbitration will take place in California or, if you prefer, by video or by written submissions. Judgment on the award may be entered in any court with jurisdiction. Either of us may instead bring an individual claim in small-claims court if it qualifies, and either of us may ask a court to stop the infringement or misuse of intellectual property.

No class actions. Claims may be brought only individually, not as a plaintiff or class member in any class, collective or representative proceeding, and the arbitrator may not combine more than one person's claims. You and we each give up any right to a jury trial.

Opting out. You may opt out of this Section 19 by emailing [email protected] from your account's email address, within 30 days of first accepting these Terms, saying you opt out of arbitration. If this Section 19 is found unenforceable for a claim, that claim will be heard only in the state or federal courts located in California, and you and we agree to their jurisdiction.

20. Governing law

These Terms and any claim relating to them or to the Service are governed by the laws of the State of California, without regard to its conflict-of-law rules, and by the Federal Arbitration Act for Section 19.

21. Changes to these Terms

We may change these Terms. We will post the new version here with a new date and, for a change that materially affects you, tell you by email or in the Service at least 30 days before it takes effect. A change to price or renewal terms applies to you only from your next renewal after the notice. If you do not agree to a change, cancel before it takes effect. Using the Service after a change takes effect means you accept it.

22. General

These Terms, with the Refund Policy and anything they refer to, are the whole agreement between you and us about the Service and replace anything said before. If any part is found unenforceable, the rest still applies, and that part is applied as far as the law allows. If we do not enforce a part, we have not given up the right to. You may not transfer these Terms; we may transfer them to anyone who takes over the Service. We are not responsible for delays or failures caused by events outside our reasonable control. We may send you notices by email to your account's address or in the Service, and you agree that electronic notices, records and agreements are as valid as paper ones. Headings are only for convenience.

23. Contact

Caller Technologies, Inc., operator of TheLingo.ai · [email protected]